faq’s

ABOUT ALL GOOD GOODS 


who are we?

we are a small group of individuals paving the way for a cleaner, healthier world. we started all good goods to help our neighbors stock their shelves with the staples, without all the waste. you can feel good about shopping with us, as no harm will be done in the making, packaging, or shipping of your products. it shouldn’t be so hard to do the right thing!

how do we do it?

we purchase organic, mindfully sources products in bulk (laaaarge quantities) and package them in plastic free containers. we also offer 100% plastic free shipping, of course.  

how are your goods packaged?

you will have the choice to pack your goods in reusable glass jars, or if you already have jars at home, paper bag refills. the jars are created with longevity in mind so you can reuse these jars for years to come. once you remove the tin seal from the paper refill bags, they would biodegrade if you bury them in a hole in your backyard.

what about the ring around rim of the jars?

the orange ring on the jars is made out of naturally-derived rubber. comparing this to plastic, this is not a petroleum-based product, and does not contain the same harmful chemicals.

SAFETY

are your products allergen-free? 

our goods are packed in a facility that contains allergens including but not limited to nuts, soy, dairy, and gluten. we take a scientific approach to not cross-contaminating products, but we cannot fully assure that our products are allergen-free.

how do i know my products are fresh? 

we place a paper tape freshness seal to indicate that the jar or bag has not been opened from the time the product is packed, to the time the package arrives at your door. if the paper tape seal has been broken, but the box is still sealed, this is likely due to the products shifting, or the adhesive releasing while shipping. we suggest you use your best judgement! if the seal is obviously tampered with, please follow the “my goods arrived damaged, now what?” directions.   

SHIPPING

how do you ship?

we support the USPS, so we will be shipping via USPS. why? because chances are, every single day there is a person already servicing and delivering mail to your neighborhood.

where do you ship to?

we ship anywhere in the united states, and puerto rico.  

when should i expect for my order to arrive? 

you should expect to receive your order within 3-9 days.

my goods arrived damaged, now what?

we take careful precaution to ensure your jars and refills are properly padded in their boxes, but our goods are not invincible! mistakes still happen, so please reach out and take the steps below, and we will make it right. 

  1. please take a photo of the damaged goods, and make a note of which products were damaged and which arrived safely. 
  2. send us an email at hello@allgoodgoods.us and let us know which products were broken and be sure to attach a photo
  3. let us know if you prefer a refund or replacement 
  4. we will confirm that we received your message and keep you up to date on when you can expect your order or refund 

is it safe to eat food from a damaged jar?

NO! please do not eat any food from a damaged jar.  please follow the “my goods arrived damaged, now what?” directions.  

what is your return policy? 

due to the nature of strict food handling procedures, we are unable to accept product returns. that said, your happiness is the most important thing, so if you are unhappy with your product, please reach out and we will make it right.  

to not waste the food, please give it to a neighbor or friend who may enjoy them. ❤️